Managing Risk at Work

A friend recently called me on her experience at a local Maryland hospital, supposedly noted to be excellent and customer friendly. After she explained her experience at the hospital ER, where she was seen for over 7 hours for blood work and IV fluid administration; I was uphauled as to the experience she reported and what caregivers perceive when they see patients. That gets me to think and raise the question to our forum members and guest, What do you see when you approach your clients in your various field of work? Why companies fail? How did we allow our ER quality care to fall bismally in this country with the highest cost in the world? Why are CEO's and managers failing their organization? What changes do we need to make at the personal, professional and corporate level to alter this direction?
My issue is that many good people may need to stop surviving and sacrifice some to position themselves in areas of passion to ease the process to their calling. Many of us are just coping and surviving in jobs just to earn a living and never materialize to meet the daily expectations, demands and uphold necessary values and rules that defines the job. Therefore, performance become substandard, customer relations are poor, and organizations struggle meeting benchmarks because of poor and underperformed employees. Suffice to say, my friend experience at this hospital was very unsatisfactory in all performance measures ranging from admissions to nursing, tech support, physician services and medical care.
My contention is that we can do better if we start thinking as to the reasons for our organizational existence, vision, act compassionately, show humility and develop confidence, respect for our clients, respect yourself and your chosen profession. In a time of economical hardship were organizations are closing doors and handing out pink slips, I hope we all begin to take the role we play in our various field of work seriously; become an asset to your organization and save yourself from the first in line to be handed the pink slip or sued for negligence, descrimination and malpractice. Start by taking things a little seriously, give 125% to your job and ask for more responsibility, treat your clients as you would like to be treated and be compassionate; remember you are paid at the end of every two weeks as a commitment to stay in line with company vision and policies. And so, see others as person's with need, someone in need of your service, someone as important because they are and so are you.
Of course, you know I have to do my rightly civil, community and personal duty to drop a letter to the CEO of that hospital as a warning for a stormy weather in their future in the shadow of poorly and unsatisfactory care standard, insurance fraud, patient negligence and malpractice; simply because the organization and its employees failed to deliver at the minimum standard of care expected and promise to their clients. Part of managing risk is that every employee and manager develop the awareness of what their role is, what is expected of them and avoid going outside of corporate policies and procedures.

Dr. Diallo
http://www.ezrehabsolutions.com/